Returns & refunds

At Glowvita, we are committed to providing a transparent, fair, and efficient experience for our customers. This policy outlines our procedures for returns, exchanges, and refunds, ensuring compliance with our global payment partners.

1. 7-Day Return Policy

You have 7 days after receiving your item to request a standard return. To be eligible for a return, your item must meet the following criteria:

Unopened, unused, and in the same condition that you received it.
In its original packaging with all protective seals and tags intact.
Accompanied by the receipt or proof of purchase.

2. Adverse Reactions & Skin Sensitivity Policy

We want you to feel confident and safe with your skincare routine. If you experience an allergic reaction or severe skin irritation from a Glowvita product, we offer a conditional return policy under the following guidelines:

Notification Period: You must contact us at support@getglowvita.shop within 14 days of delivery.
Required Proof: To complete your request, we require a clear photo showing the skin reaction alongside proof of purchase.
Product Usage: The product must have at least 70% of its original contents remaining. Items that are substantially used or empty will not qualify.
Refund Coverage: Upon review and approval, a refund for the product price will be issued to your original payment method. Original and return shipping costs are non-refundable.

3. Return Process & Logistics (3PL)

To start a return, please contact us at support@getglowvita.shop.

Return Address: All authorized returns must be shipped to our dedicated third-party logistics (3PL) provider: 55 Triangle Blvd Unit B, Carlstadt, NJ 07072, United States.
Address Clarification: This address differs from our corporate operating address (32 Rabkin Dr., Clifton, NJ 07013) because we utilize a specialized 3PL facility to process returns efficiently.
Shipping Fees: If your return request is approved, we will provide instructions for shipping. Unless the item arrived damaged, defective, or incorrect, customers are responsible for paying all return shipping fees. Items returned without prior authorization will not be accepted.

4. Damages and Issues

Please inspect your order upon arrival. Contact us immediately at support@getglowvita.shop if your item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and make it right immediately.

5. Non-Returnable Items

For health, safety, and hygiene standards, the following items cannot be returned:

Opened Cosmetics & Skincare: Any skincare or beauty items that have been opened, unsealed, or used (except under our Adverse Reactions Policy).
Sale Items & Gift Cards: Purchases made on final sale items or gift cards are non-refundable.

6. Exchanges

The fastest way to exchange an item is to return the original unopened item following our standard return process. Once your return is accepted, you may make a separate purchase for the new item.

7. Refunds

Once we receive and inspect your returned item, we will send an email notification confirming receipt and whether your refund has been approved.

Payment Processing: Approved refunds will be processed automatically back to your original payment method within 5–7 business days.
Processing Delays: Please note that financial institutions may require additional time to post funds to your account. If more than 10 business days have passed since your refund approval and you have not received it, please contact us at support@getglowvita.shop.